Terms & Conditions
TERMS AND CONDITIONS
If our Herd aren't satisfied with their Food For The Skin, we are more than happy to offer a refund or exchange for faulty or damaged products that were purchased online. Please see below for further details.
Product photography: Some product photos online may include multiples of the product, props or additional items. These are added purely for aesthetic reasons and are no included with or in the product unless mentioned. Products are 1x of the item in the description unless otherwise stated.
Damaged product from postage: If your order arrives damaged from it's journey to you in the post, please take a photo of the product in its packaging immediately and send a Facebook message/orders@ohdeersugar.com along with your invoice number and date of arrival. Failure to raise the issue immediately could result in no offer of refund or exchange.
If you are not happy with your product: If you are not happy with your Food For the Skin please contact us on Facebook messages to discuss the issue. We will then investigate and see what we can offer to ensure that you are never disappointed with an Oh Deer Sugar product again.
Exchange: Due to hygiene reasons, Oh Deer Sugar does not offer exchanges or refunds on products due to simple change of mind.
Scents: Every product contains a scent description. However, if you are purchasing online and are unsure on a scent, please send a message on Facebook for clarification.
Products: Every single product is handcrafted to the HIGHEST standard by two people - Sharni & Nikki. This means that each batch may slightly differ - whether it be the colour, scent, shape, toppings etc. However, every product will be as per the description and 100% perfect - every single time!
Allergies: we use a variety of different ingredients at Herd HQ including nuts, gluten, soy etc. Whilst we do take the care to avoid this, due to the manufacturing process, there is a high chance that products may contain traces of these allergens. We recommend avoiding our products if you are allergic to these items or particular essential oils, fragrances etc. Please always check the website and label for ingredient information.
Ingredients: all ingredients can be found on the website or product label. Ingredients are subject to change so please ensure you refer to the label prior to use.
Returns Policy: We accept returns and exchanges in accordance with Australian Consumer Law. Our standard returns and exchange policy period is 7 days from date of purchase. Due to the nature of these products, we do not offer returns or refunds for change of mind, only faulty products. Oh Deer Sugar reserves the right to ask for the product to be returned at your expense, prior to offering a refund, exchange, credit or discount to ensure the product is faulty and/or damaged. Oh Deer Sugar reserves the right to assess the age and condition of the returned product prior to offering a repair, refund or exchange. If the product does appear to be faulty and/or damaged, Oh Deer Sugar will then offer a refund, exchange, credit or discount including a credit for the return postage cost. If the product does not appear to be faulty and/or damaged, Oh Deer Sugar reserves the right to, at the expense of the customer, return the product or products back to you.
You must always provide proof of purchase (itemised receipts) - no exceptions. We offer electronic and printed copies of receipts with every purchase.
The issue must be raised immediately after receiving your items with Oh Deer Sugar via email or Facebook message. We will not address your issue via public social media posts. You must provide proof of the issue - i.e photos, videos etc. Being unhappy with a product does not always warrant a refund, credit or exchange.
A discount can be offered instead of a refund or exchange.
Without photos or proof of a purchase, the refund, exchange, credit or discount does not need to be offered.
User error does not warrant a refund, exchange, credit or discount.
All products have use within/by information on the labels. Please ensure you use the products within the recommended time-frame. Options will be - refund or exchange or credit or discount offer. Options will never include more than one from the above.
Fraudulent or Canceled Orders
If your order is canceled for any reason including but not limited to fraud detection, incorrect shipping information provided etc - you may be charged a restocking and/or cancellation fee - starting at 15% depending on the product.
Correct Use
Ensure products are used correctly, within use by dates and bath is always cleaned before and after using bath bombs etc.
Maximum Buy Quantities
Maximum buy quantities apply when sales are on. We reserve the right to refuse sale/refund an order if we believe you have poor intentions or are going to attempt to re-sell an Oh Deer Sugar product. You must NOT resell, repackage or use Oh Deer Sugar products for commercial use without written permission from Oh Deer Sugar.
You must be 18 to purchase online and be the account/card holder processing the transaction.
ORDERS CANNOT BE CANCELLED FOR ANY REASON- due to quick turn around times, product quantities etc cancelling orders is not possible. All orders are final. This includes all special release boxes (advent calendar, Christmas in July themed boxes etc) as they’re made to order and cannot be cancelled or refunded/credited. Preordered boxes/products and custom products cannot be cancelled/refunded.
Gift Cards are final and cannot be canceled or refunded. Gift Cards have a 3 year expiry from date of purchase. Gift cards are electronic and will be emailed directly to the nominated email address. Please ensure all details are correct as we cannot recall a Gift Card email. Do not share your Gift Card unique code with others as we cannot refund or credit due to misuse. Gift Cards cannot be used in conjunction with any other voucher code. Shipping will need to be paid with the use of a Gift Card.
Mystery Boxes, Mystery Products and Special Release Boxes
Mystery Boxes are a product that cannot be changed or altered. The products inside are a mystery and requests cannot be made. Mystery Products will remain a mystery until you receive them. If you have allergies or cannot use certain scents or products, it is always best to avoid these items
Herd Points
Herd Points are earned a variety of different ways. The most common is by placing an order. Points are earned on the excluding GST and shipping price. Points may be taken away at anytime. You will NOT earn points on gift voucher purchases but will earn them when the voucher is spent. So, if the voucher is a gift, the recipient will receive the points to their account. (Points for the gift certificate purchase may appear in your account but will be manually removed to avoid double up of points/misuse of the rewards system) Points can only be cashed in for discounts to be used online.
Return to sender and Re-deliveries
Orders that have been "Returned to sender" from Aus Post and any re-deliveries will be at the customers expense. If an attempt to make delivery is unsuccessful and the package is returned to us by Aus Post, the package will not be resent until the customer makes contact with us. Return to sender fees start at $15. Re-delivery fees start at $13 depending on your location. Both RTS and re-delivery fees must be paid if the RTS is due to incorrect address provided, failure to collect or any other reason which is the direct or indirect fault of the customer. These must be paid ASAP and before your order is resent.
Delivery and No Signature Required Your package will always be marked as “no signature required”. If you’d like this changed to “signature required” please leave a note at checkout. Please ensure that there is a safe place for Aus Post to leave your order as we cannot take any responsibility if your parcel is stolen, lost, misplaced or damaged once marked as delivered - you will need to follow this up with Australia Post immediately. Do not accept a delivery if the box arrives damaged in transit. Take the entire damaged order down to your local Aus Post business centre. Due to COVID, Australia Post are now able to sign on your behalf without permission and are leaving parcels at your door. We have no control over this and unfortunately take no responsibility if the parcel is signed on your behalf from Aus Post and is left at your door and goes missing as the current. Any parcels signed on behalf of Aus Post that go missing will need to be taken up directly with Aus Post. There are a few things that may assist if you wish to avoid having Aus Post sign on your behalf -
•Aus Post offer free parcel lockers which enable you to have your parcel waiting for you to collect in a safe, locked location. More info here - https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker#tasmania
•Leave a sign on your door asking them to take it to the post office (this is not guaranteed this will stop this happening)
•Ensure someone is home to sign for deliveries.
By proceeding with your order you are agreeing with the terms and conditions stated here and throughout the website and confirmation emails.
Dispatch Time: Turnaround times at Herd HQ can vary. Generally, it is 2-6 business days. When placing your order you have agreed to the Terms and Conditions that your order order may not arrive before events such as Halloween, Christmas etc. Once your order leaves Herd HQ, arrival time is out of our control. Please contact Australia Post for more information. We dispatch orders daily or every second day. Dispatch dates are provided to customers as a guideline only. Orders will be shipped within 3-6 days of the guideline dispatch date. You will receive a confirmation email once orders have been dispatched. Australia Post are experiencing slight delays in delivery times due to the current situation - please check the Australia Post website for up to date info.
These terms and conditions were created by Oh Deer Sugar®️ - copying or use of the above without approval is a breach of Copyright laws. Oh Deer Sugar, Geebung QLD Australia. hello@ohdeersugar.com
TERMS OF SERVICE
OVERVIEW
This website is operated by Oh Deer Sugar. Throughout the site, the terms “we”, “us” and “our” refer to Oh Deer Sugar. Oh Deer Sugar offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit read the above terms and conditions. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review the returns information above.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see https://www.ohdeersugar.com/pages/privacy-policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, ingredients, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Oh Deer Sugar, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Oh Deer Sugar and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@ohdeersugar.com.
Our contact information is posted below:
OH DEER SUGAR
hello@ohdeersugar.com
Geebung, QLD Australia
ABN 71 790 975 971
